Privacy Policy

This website is operated by Jason Grew trading as Living The Dream Competitions ("we", "us", "our"), a UK-based competition operator with a registered office at 34 Carnmore Road, Roslea, Co. Fermanagh, BT92 7BU. For the purposes of UK data protection law, we are the data controller of your personal data collected in connection with our competitions and this website. If you have any questions about this policy or how we use your data, please contact us using the details on our Contact page.

Depending on how you interact with us, we may collect:

• Identity data (such as your name and date of birth).
• Contact data (such as your email address, telephone number and postal address).
• Account data (such as your login details and preferences).
• Competition data (such as the competitions you enter, ticket numbers, your answers to skill-based questions and prize wins).
• Transaction data (such as payment details and records of purchases, though we do not store your full card details).
• Technical data (such as your IP address, browser type and version, device identifiers, time zone setting and other technology on the devices you use to access the website).
• Usage data (such as information about how you use our website and services).
• Marketing and communications data (such as your preferences in receiving marketing from us and your communication preferences).

We use your personal data for the following purposes:

• To create and manage your account and customer record.
• To administer competitions, including taking and processing entries, allocating ticket numbers, running draws and notifying winners.
• To verify eligibility and identity, prevent fraud and ensure the integrity of competitions.
• To deliver prizes and handle any related customer service.
• To comply with our legal and regulatory obligations (for example, gambling law, consumer law, tax and accounting rules).
• To improve our website, products and services, including through analytics and feedback.
• To communicate with you about your account, entries, results and changes to our terms or policies.
• To send you marketing communications about future competitions and related products or services, where you have opted in or where we are otherwise permitted to do so under data protection law. You can opt out of marketing at any time.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose.

Under UK data protection law we must have a lawful basis for using your personal data. Depending on the context, we rely on:

• Contract: where we need to process your data to enter into and perform our agreement with you, for example to administer your competition entries and provide our services.
• Legal obligation: where we need to comply with laws and regulations, for example in relation to tax, accounting, anti-money laundering or consumer protection.
• Legitimate interests: where the processing is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include verifying eligibility, preventing fraud, keeping our website secure, and improving our services.
• Consent: where you have given us clear consent to use your data for a specific purpose, for example to receive email or SMS marketing. You can withdraw your consent at any time using the unsubscribe links in our emails or by contacting us.

We do not sell your personal data to third parties. We may share your data with:

• Payment service providers and banks, to process payments and refunds.
• IT, hosting, email and website support providers, to operate our systems.
• Analytics and search engine providers, to help us improve and optimise our website (using aggregated or pseudonymised data where possible).
• Prize suppliers and delivery partners, where this is necessary to provide or deliver a prize you have won.
• Professional advisers (such as lawyers, auditors and insurers) where necessary for the establishment, exercise or defence of legal claims, or for compliance and governance purposes.
• Law enforcement agencies, regulators, courts or other public authorities, where we are legally required or permitted to do so.

Where we use third-party service providers, we require them to keep your data secure and to use it only in accordance with our instructions and applicable law.

Some of our service providers may be located outside the UK. Where we transfer your personal data outside the UK, we will take steps to ensure that an adequate level of protection is in place, for example by relying on adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the UK government or ICO.

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. As a general guide:

• Account and competition data is retained for the life of your account and for up to 6 years after it is closed, to enable us to respond to queries and meet our legal obligations.
• Transaction records are retained for at least 6 years from the date of the relevant transaction, in line with tax and accounting requirements.
• Records of marketing consents and opt-outs are retained for as long as needed to demonstrate compliance with data protection law.

We may retain anonymised or aggregated data (which does not identify you) for longer periods.

Under UK data protection law you have the following rights in relation to your personal data, subject to some exemptions:

• The right to access a copy of your personal data and information about how we process it.
• The right to have inaccurate or incomplete data corrected.
• The right to request the erasure of your personal data in certain circumstances (the "right to be forgotten").
• The right to restrict our processing of your data in certain circumstances.
• The right to object to processing where we are relying on legitimate interests (including profiling), and to object to direct marketing at any time.
• The right to request the transfer of your data to you or to another service provider (data portability) where technically feasible.
• The right to withdraw consent where we rely on consent to process your data (this will not affect the lawfulness of any processing carried out before withdrawal).

You can exercise your rights by contacting us using the details on our Contact page. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. However, no system can be completely secure and we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Where we give you a password or other credentials which enable you to access your account, you are responsible for keeping those details confidential and for complying with any security procedures we notify to you.

We use cookies and similar technologies on our website. For more detail about the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time, for example to reflect changes in law, regulation or our practices. The date of the most recent version will appear at the top of this page. We will take appropriate steps to bring any significant changes to your attention, for example by email or by a prominent notice on our website.